Dear Road Runner Customer,
Please be aware that Road Runner has received a report of suspected virus activity
from a machine connected to the cable modem on your Road Runner Internet connection.
This specific virus, Bancos, also known as PWS Information Stealer, is known to
target stealing credentials, account numbers and other information from banking websites,
online retailers and financial software.
If you have a PC, infections of this type can usually be cleaned by the free
Malicious Software Removal Tool (MSRT) from Microsoft. The tool is available to download here:
Please copy this web site address now so you can find it easily.
Please be aware that this malware does not only affect PC users. If you have a MAC, please take steps
to clean and secure your machine. You may wish to search for MAC malware protection on the Internet
or contact Apple for support.
It is also imperative that you change your passwords, once you have cleaned and secured
your computer. Make sure that you create new, strong passwords for your accounts.
Strong passwords are eight or more characters long, with a combination of letters and numbers.
Please run this tool and take steps to secure your machine as soon as possible. If you have
multiple machines in your household, please run this tool on each. If you have a wireless
router, please make sure that the connection is securely protected as well.
Microsoft has additional information regarding Windows security at
If you do not have anti-virus protection on your Windows computer, you can download a
copy of McAfee AntiVirus and McAfee Family Protection for free at http://help.rr.com/security
We ask that you read the Road Runner Acceptable Use Policy and bear in mind that
violations of the Road Runner AUP can result in actions taken against your account up
to and including account suspension and or termination of high speed online service.
Please be aware that these steps are taken to protect the quality of service we
provide to you and the rest of our customers.
To resume your normal Internet connectivity, please click the link below.
For additional information on securing your machine, please go to help.rr.com.
If you have further questions regarding this incident, please call your local cable
If you would like to learn more about this virus, you can go to http://help.rr.com/bancos,
which will direct you to additional information from Microsoft.I am aware of this issue, and will clean and secure my machine.